If the event is canceled or postponed, the procedure depends on your point of sale. If you purchased your ticket on the adidas arena website, you can request a refund via our form. If your ticket was purchased elsewhere, we invite you to contact the customer service of your point of sale.
In case of postponement, your tickets generally remain valid for the new date: the information is indicated on the event page, and your point of sale can provide you with the exact terms.